The nearest town is the charming and vibrant Victoria Falls.
Obtaining cash from banks are difficult, and it is therefore advisable for volunteers to bring cash for small purchases and taxis.
Health and safety
First aid is available on site and during all activities, as your volunteer guides are first aid qualified. There are doctors and a clinic in Victoria Falls. For any serious emergencies, patients are evacuated by air by MARS (Medical Air Rescue Services) to the nearest, appropriate hospital.
Victoria Falls is a malaria area; however, the risk of contracting malaria is moderate as the area is not a high risk zone. Volunteers are requested to seek the advice of your doctor regarding anti-malaria precautions, and should bring an insect repellent, anti-histamine cream or tablets approved by your doctor.
Please ensure that your medical insurance is in order whilst travelling. You will need to pay cash to any doctor, clinic or hospital in the area should you need to make use of their services. You are advised to keep such receipts so that you can claim back from your insurance company after your trip.
It is very important that you include all necessary information, as per your booking form, regarding specific medical conditions.
Volunteers are to behave in a manner that is respectful to all people, including staff, guests, visitors and fellow volunteers, and treat company assets with respect during their stay. You will be required to sign a Nakavango Volunteer Programme Code of Conduct before commencement of your stay with us.
Volunteers are please to be dressed neatly in a way that is not inappropriate or offensive, and to ensure that your clothes are clean. Uniform shirts are provided, and you will be required to wear these shirts on certain days for specific activities, as advised by your volunteer guides.
Simple, minimal jewellery is acceptable during programme working hours. It is advised that wearing of jewellery in visible body piercings, other than ears should be avoided, as this may offend people of certain cultures.
The possession and/or use of narcotics and any other recreational drugs is illegal. Volunteers suspected of breaking this law will be removed from the programme and sent home. If you take any form of prescribed drugs, please carry a note from your doctor with you stating the relevant information.
Volunteers are permitted to drink alcohol at the Nakavango Centre, provided the use of alcohol does not result in any unacceptable behaviour. Alcohol may not be consumed during working hours, or within two hours before a scheduled activity. Should a volunteer be found to be drinking alcohol outside of the appropriate times, he/she will be removed from the programme for the rest of the day and be required to remain at the centre. Should alcohol consumption result in any form of unacceptable behaviour, the volunteer/s will undergo a disciplinary procedure, and as a result be removed from the programme and sent home.
Use of company assets
Volunteers may only make use of company equipment with the consent of, and under the direct supervision of the volunteer guide or operations manager, and are to use the equipment with care. Any concerns or faults regarding any equipment should be reported immediately to your volunteer guide.
Health and safety
HIV & AIDS: This disease is a huge problem all over the world, and in Africa especially; Victoria Falls is no exception.
To learn more about how it is affecting Africa, please visit the following website:
The tap water at the facility and in the surrounding areas is drinkable, but contains a small amount of lime. Water on the Nakavango Estate is sourced from boreholes. Should you not enjoy the taste of the water, you are welcome to purchase bottled water.
Please ensure that you bring any medication specifically related to specific medical conditions, e.g. asthma, allergies, diabetes, etc. and ensure that you provide us with all necessary details of such conditions on your booking form.
Volunteers are not to exit the boundary of the Nakavango Centre, unless accompanied by your volunteer guide, or leaving with an arranged transfer. The centre is situated in a dangerous game area.
When visiting the town of Victoria Falls, it is unsafe to walk around at night, specifically due to dangerous wildlife that readily enter the town at night (and sometimes during the day!) Also, it is advised that volunteers do not engage with informal sellers of various goods in the streets as this invariably leads to harassment until the goods are purchased, and usually at unreasonable prices. There are tourism police readily available to escort you to various sites around town, and it is recommended that volunteers make use of the services of the tourism police.
The tourist police are funded by private establishments in the Victoria Falls tourism community, and are easily recognisable by their navy blue police uniform and yellow bibs stating “Victoria Falls Tourism Police”. However, the people in the town are very friendly, and we make the above recommendation in the interest of your enjoyment of Victoria Falls. Please feel free to seek the advice on any topics, especially related to your health and safety, from your volunteer guide.